Privacy Policy
Effective Date: January 1, 2026
Your privacy is important to us. This Privacy Policy explains how TabibBot collects, uses, and protects your information.
Information We Collect
We may collect:
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- Name
- Email address
- Phone number
- Device information
- IP address
- Chat history
- Medical follow-up information
- Service usage data
How We Use Your Information
Your information is used to:
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- Provide healthcare communication services
- Improve our platform
- Respond to support requests
- Maintain security
- Comply with legal obligations
Sharing Your Information
We do not sell your personal information.
Information may be shared only:
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- With your consent
- With trusted service providers
- When required by law
Your Rights
You may request to:
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- Access your information
- Correct inaccurate information
- Delete your data
- Request data portability
Data Security
We use appropriate technical and organizational measures to help protect your information from unauthorized access or disclosure.
Data Retention Policy
We retain user data only for as long as necessary to fulfill the purposes outlined in this privacy policy, maintain service functionality, and comply with applicable legal and regulatory obligations.
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- User Profile & Account Information: Retained for as long as your account remains active. Upon receiving a deletion request, your personal profile data will be permanently removed or anonymized within 30 days.
- Patient & Consultation Data: Retained securely in accordance with applicable healthcare records laws and regulations, or until a valid deletion request is submitted.
- Analytics & Diagnostic Data: Non-personally identifiable diagnostic and performance data (via Firebase Crashlytics & Analytics) is retained for up to 14 months to monitor and improve app stability.
Data Deletion Request
You have the right to request the deletion of your account and any associated personal data at any time. To request data or account deletion, please contact our privacy team by emailing us at [email protected] with the subject line “Data Deletion Request” and your registered account details. Upon receiving your request, we will process the deletion or permanent anonymization of your data within 30 calendar days, except where retention is strictly required by law.
Contact
For privacy-related questions, please contact:
Email: [email protected]